Terms & Conditions

Effective October 24, 2026

These terms govern bookings and services provided by Tasha May. By booking or attending an appointment, you agree to them.

Appointments

Services are provided by appointment. Please arrive a few minutes early and unhurried. If you arrive late, your session may be shortened so that the next appointment can begin on time; the full session price still applies.

Cancellation and rescheduling

You may reschedule or cancel online up to the notice deadline shown when you book — at least 24 hours before your appointment unless a different period is shown. To change an appointment inside that window, contact Tasha May directly.

Late cancellations and missed appointments may incur a fee, as disclosed at booking and in your confirmation. Any fee is charged using the payment arrangement you chose at booking. Tasha May may waive a fee at its discretion, for example for illness or emergencies.

Payment

Prices are shown before you confirm a booking. Depending on the payment arrangement offered, you may pay at the studio or keep a card on file. Card details are handled by the payment processor and are never stored by Tasha May or this website.

Group bookings

Bookings of 3 or more sessions require a nonrefundable deposit equal to the price of one session. Please arrange these bookings directly with Tasha May.

Health and safety

Please share relevant health conditions, injuries, allergies and pregnancy before your session so the work can be adapted safely. Services provided by Tasha May are not medical advice, diagnosis or treatment, and are not a substitute for care from a licensed healthcare provider.

Tasha May may decline, adapt or end a session when a health or safety concern makes treatment inappropriate, and may refer you to an appropriate professional.

Right to refuse service

Tasha May reserves the right to refuse or discontinue service to anyone, including for inappropriate, unsafe or disrespectful conduct. A session ended for these reasons is charged in full.

Liability

To the fullest extent permitted by law, Tasha May is not liable for indirect or consequential damages arising from services or this website. Nothing in these terms limits liability that cannot be limited by law.

Text messages

Tasha May uses the Business Partner Hub booking system for optional appointment text messages. Clients can receive reminders about upcoming sessions. Studio staff can receive alerts about new bookings, reschedules and cancellations. This program does not send marketing or promotional texts.

How you opt in

When booking online, clients can tick an unchecked box labelled "Text me appointment reminders" next to their phone number. Clients can also turn it on in their account under Profile. The box is never pre-checked, and booking does not require it. Next to the box we show:

Appointment reminders only, usually 1–2 per booking. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Studio staff opt in by entering their own mobile number, selecting the text alerts they want and saving their Notifications settings. Providing a phone number alone does not enroll you. Consent to texts is not a condition of booking or purchasing a service.

What we send

Clients: reminders about an upcoming appointment (by default 24 hours and 2 hours before), with the date, time, treatment and studio address.
Studio staff: alerts about new, rescheduled or cancelled appointments.

Message frequency varies with your bookings and the studio’s reminder schedule. Clients typically receive 1–2 reminders per appointment. Staff receive an alert for each selected booking event.

Costs

Message and data rates may apply, depending on your mobile plan.

How to stop or get help

Reply STOP to unsubscribe. You may receive a final confirmation of your opt-out, after which no further program messages will be sent unless you opt in again. Because participating studios use a shared sending number, STOP may also stop messages from other participating studios using that number.

Reply HELP for help, or email support@bpartnerhub.com for text-message support. Clients can also turn off text reminders in their account; staff can clear their Text choices in Notifications. Changing those settings does not reverse a STOP request.

Text privacy and delivery

We use mobile numbers, opt-in choices and messaging records to deliver appointment messages and honor opt-outs. Messaging service providers process this information as needed to deliver the program. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are not sold or shared for those purposes. See our Privacy Policy.

Carriers are not liable for delayed or undelivered messages. Text delivery is not guaranteed. Your appointment remains subject to the booking confirmation and the cancellation policy above even if a reminder is delayed or not received.

Changes to these terms

Tasha May may update these terms from time to time. The version posted on this page applies to bookings made while it is in effect.